We will accept the return of any item within thirty (30) days of the original purchase date for any reason as long as the item is returned in its original condition and packaging.

Returns are easy. Please follow the steps below:

  • Download, print, and complete our Return Form. Include the completed form with your return.
  • Make sure that your item is returned in its original condition and include all materials that came with your item (e.g., pouches, boxes, jewelry bags, etc.).
  • Pack your return item with adequate protective padding and materials—a credit will not be issued if the goods received are damaged due to improper packing.
  • Send us your return via U.S. Postal Service, FedEx, or UPS. We highly recommend that you insure your return package for the full retail value of the merchandise since we do NOT accept damaged merchandise.  All returns should be shipped to the following address:

Water Girl
634 Willard Street
Quincy, MA 02169

Please note: We MUST receive your returned item within thirty (30) days of the original purchase date. A credit will not be issued if the item is not received within the 30-day period. It is your obligation to track your return. We are not responsible for any late returns due to the fault of your shipping carrier.

Water Girl will NOT accept returns for any item(s) that show evidence of wear and/or are otherwise not returned in original condition (i.e., including original packaging and materials). Therefore, we strongly advise you to promptly check your purchase thoroughly upon delivery before disposing of any original packaging and materials.

Items found to be defective may be returned to Water Girl subject to this Return Policy. However, please note that for pieces consisting of natural raw materials (including but not limited to leather, steel, wood, and beads), such materials may have inclusions, marks and/or inconsistencies in color, which are unique and occur naturally in such materials and such pieces should not be considered defective solely because of such inclusions, marks or inconsistencies in color.

For items that have been damaged during shipment to you, such items may be returned to Water Girl subject to this Return Policy provided you also furnish sufficient information to support the claim that the item was damaged during shipment. We may contact you for further details in connection with our submission of an insurance claim for such item damaged during shipment to you.

If you have insured your return item and such return was rejected by us because it was damaged during the return shipment, any requests you make for a refund for damaged merchandise in connection with insurance claims you may make with your shipping carrier must be handled by you.


Please fill out a return form. Once we have received your item, we will determine if the return is in good condition. Once this determination has been made, we will issue an exchange.  We ask that you simply return the item to us in accordance with our Return Policy stated on our Return/Exchange Form. Water Girl is not responsible for refunds or for the additional fees incurred for exchange. You will be charged and responsible for all shipping fees associated with your exchange.

Cancellations: Orders canceled after they are placed are subject to a $15.00 cancellation fee.

Receiving Your Refunds

Once your return package has been received and accepted by Water Girl, we will notify you by email. Refunds will be credited back via the original method of payment.

Credit card refunds can take up to seven business days. Once that process is complete, you should see the refund applied to your account shortly thereafter.  Refunds through other forms of payment will be processed within five business days of receipt unless otherwise indicated in the email sent to you.

Shipping and handling charges are non-refundable, and you are responsible for all return shipping costs.

Water Girl Reserved Rights

At Water Girl, our customer always comes first. We want you to know that we will always do what we can to please our customers. However, due to supply and demand, Water Girl reserves the right to stop the production of or alter the specifications of any product at any time.

Because Water Girl products are handcrafted, please expect variances in color, shape, and size of any particular product.

At Water Girl, one of our primary goals is to keep our customers informed and to provide accurate information on both our products and our products’ ingredients. Our products and ingredients have been carefully selected to provide you with a high-quality purchase. However, Water Girl is not responsible or liable for any allergic reaction to any/all Water Girl products and/or ingredients.

We are not responsible for products damaged after 30 days, laundered products, or damage caused by colors running. Please carefully read our product information sheets to avoid potential problems.


If you have any questions about returns or product information, please email or mail us at:

Water Girl – Returns
634 Willard Street
Quincy, MA 02169


Water Girl Necklaces

Water Girl Pendant

The Water Girl Pendant symbolizes our love for water and the gratitude we have for both the water and the people in our lives. A gifted pendant is a genuine expression of gratitude. Water Girl itself is founded on the principle of acknowledging gratitude; “WG” is also an abbreviation for “with gratitude”

All pendants (pendants only) are guaranteed for one year after the purchase date under normal care and proper use.

Silver Pendants

Our silver pendants are made with a zinc base, created from a handcrafted mold, and are heavily coated in sterling silver. The sterling silver pendant will wear well for over 20 years under normal care and proper use.

The zinc base is strong, malleable, and hypoallergenic, which makes it a perfect metal for creating a jewelry base. Zinc does not change color and is easy to care for. The sterling silver coating may tarnish over time; it should be regularly cleaned with a soft cloth and stored in a dry place.

All chains are 925 sterling silver.

Stainless Steel

Our stainless steel pendants are made with 100% stainless steel. Stainless steel is corrosion free, tarnish-free, and scratch-free. The image is engraved using a high-quality laser engraver.  To clean, just use soap and water and a soft cloth.

All chains are 100% stainless steel.

Leather Cords

Our leather cords are made of 100% leather with 925 sterling silver clasps.

Water Girl Bracelets

All of our Water Girl bracelets are exclusive Water Girl designs. These are handmade with a 100% leather base, genuine glass, bone, and/or African beads. However, other materials may be used in limited edition or seasonal designs—these materials will be clearly listed in the product description.

Handcrafted fasteners on every bracelet allow for self-adjusting sizing.

A sterling silver Water Girl charm is proudly affixed to each bracelet.

Water Girl T-shirts

Water Girl Paddle Board T-shirt
  • Fabric: Burnout Jersey
  • 30 Single 125g/3.7oz 65% Poly 35% Combed Ring-Spun Cotton.
  • Neck: Crew Neck
  • Binding: Set-in Collar 1×1 Burnout Baby Rib with Front Neck Cover
  • Label: Satin
  • Size Chart

Click Here For Larger View of Size Chart

Water Girl Logo T-shirt
  • Fabric: CVC Jersey
  • 60% Combed Ring-Spun Cotton 40% Polyester / 32 singles, 145 grams/4.3oz
  • Neck: Crew Neck
  • Binding: Side-seamed with a feminine curve. Set-in Collar 1×1 CVC Baby Rib
  • Label: Tear Away
  • Size Chart (Same as above)

Water Girl Soap

About Our Soaps

Here at Water Girl, our soaps are rich, creamy, and gentle with abundant lather. All of our soaps are handcrafted in small batches using the Cold Process (CP) method.  Each ingredient is carefully and ethically sourced, and the process stringently controlled from beginning to end.

We “superfat” all our soaps, using more oils than necessary for saponification so that your soap will provide a truly nourishing and luxurious experience. We also add a little luxury oil to each batch, because, well, you deserve it!

Do not be alarmed by the use of lye (Sodium Hydroxide) in our luxury soaps. Lye is essential to the soap making process and once the soap has been properly cured, a process called saponification, the lye has dissipated.

Soap Ingredients

Water Girl Soap

Ingredients in order of weight: Olive oil, distilled water, coconut oil, palm oil, lye, shea butter, castor oil, sweet almond oil, fragrance oil, chromium oxide, and mica.

Lemon Surf Soap

Ingredients in order of weight:  Olive oil, distilled water, coconut oil, palm oil, lye, shea butter, castor oil, sweet almond oil, fragrance oil, lemongrass essential oil, Himalayan pink salt, and ultramarine colorant.

Exotic Wahine Soap

Ingredients in order of weight:  Olive oil, distilled water, coconut oil, palm oil, lye, jojoba oil, shea butter, castor oil, coffee, lavender essential oil, and patchouli essential oil.

Water Girl Bottle Openers

Our bottle openers are handmade from pure beech wood. The typography is laser etched using a Glowfordge laser engraver. All pieces are hand sanded and assembled.

Beech is easy to care for. You can regularly clean with soap and water. For improved protection, use pure water and wood soap.

If you wish to oil this piece, we recommend using a Danish oil.

Note: Please be aware that the colored rawhide (pink and blue) may run when wet. Be careful around other garments during initial use and/or soaking/cleaning.